Marketers can use marketing automation to drive pipeline by sourcing the hottest leads, creating customized campaigns (such as email campaigns) to target ideal buyers, and moving leads through the sales cycle to maximize the ROI of marketing programs. Marketers can execute on a digital marketing strategy without all the hassle of sending one-off emails or managing tasks manually. They can also provide sales teams with pre-approved, on-brand messages (such as email templates) that sales teams can customize for qualified leads.
Marketing’s core objective is to feed the pipeline for sales. At the end of the day, the sales team is marketing’s number one client. Marketing’s role in the lead nurturing process has grown over the last decade to align with the lengthening sales prospecting process. Most B2B purchases—especially technology purchases—span multiple departments, which means there are multiple stakeholders involved in any buying decision. According to CEB, 5.4 people now have to formally sign off on each purchase, this is 40% larger than it was 2 years ago.
Just like sales and marketing teams overlap to drive business results, CRM and marketing automation systems also overlap and share similarities. At their core, both solutions have the ability to house prospect and customer demographic information, but most marketing automation solutions will charge additional fees based on the size of your database, which typically makes it more cost effective to use CRM. The big challenge facing an organization using these technologies is maintaining data quality and integrity in both CRM and Marketing Automation software.
Long gone are the days of importing a list of “leads” from a trade show and assigning the contacts as “leads” for sales. Marketing’s job is to not only attract attention (brand awareness) but their role has evolved to further qualifying leads that engage with the brand before passing along to the sales team. A simple model marketing can follow to qualify leads is identifying B.A.N.T. criteria.
A sale isn’t the end of a brand-to-consumer relationship. It’s the beginning. And it’s probably the customer acquisition channel that you’re ignoring. Delight is what helps marketers navigate the art of upselling. Marketing automation, social media, and emotion-driven calls to action are crucial to this stage of marketing. This idea holds true for consumer and B2B marketers alike.
Though it's not the easiest marketing initiative to execute on, marketing automation is certainly not impossible. Imagine you're trying to grow a plant. First you need fertile soil ripe for the growth of your plant. Next you need seeds themselves to care for, and last you need water and light in order to nurture those seeds into a lush, blooming plant. It's not foolproof, but it's not impossible. In our story, effective marketing automation looks just like nurturing this plant does. At the end of the day, we hope we've nurtured our leads (the seedlings) well enough to produce actual paying customers (a lush, full-grown plant.)